Terms and Conditions

Terms and Conditions

(1) Introduction

  • 1.1 Welcome to the Printngo UK Limited website. If you continue to browse or use this website, you are agreeing to comply with and be bound by the following terms and conditions of use (“Terms”) which govern our relationship with you.
  • 1.2 If you disagree with any part of these Terms, please do not use our website.
  • 1.3 The term ‘we’ means Printngo UK Limited, the owner and operator of the website printngo.uk (the “Website”), whose registered office is 71-75, Shelton Street, Covent Garden, London WC2H 9JQ. UK and company registration number is 12876801 (“we”, “us” and “our” refers to Printngo).
  • 1.4 Our VAT number is 370 9950 67.
  • 1.5 The term “you” refers to the user or viewer of our Website.

(2) Licence to use our Website

  • 2.1 We (or our licensors) own the intellectual property rights in the Website and the material on the Website.
  • 2.1 You may view and print pages from the Website for your own personal use, providing you comply with the restrictions below.
  • 2.2 You must not:

o             (a) republish or re-use material from our Website;

o             (b) sell, rent or license material from our Website; or

o             (c) copy or exploit material on our Website for a commercial purpose.

(3) Acceptable use

  • 3.1 You must not use our Website in any way that causes, or may cause, damage to the Website.
  • 3.2 You must not use our Website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
  • 3.3 You must not use our quotation form, except to place genuine quotation requests.
  • 3.4 We reserve the right to refuse to accept an order from a consumer if the order for printing includes content (including but not limited to text, graphics, pictures, photographs) which are unlawful or include offensive or threatening, sexual, political or religious content.

(4) Price and timings

  • 4.1 Our prices and delivery charges will be stated on the Website. However, it is always possible that prices or delivery charges may be generated incorrectly. We will therefore verify prices and delivery charges as part of our sale procedures, so that a correct price and delivery charge will be stated before your order is delivered.
  • 4.2 Prices may vary subject to sight of your artwork.
  • 4.3 The prices shown on the Website may or may not include UK value added tax. The VAT delivery rate varies depending upon the type of products you purchase and may vary over time. If VAT is required on your order (even if this is not realised until after the bill has been paid), you as the customer are liable to pay the VAT in full before receiving your delivery. We will endeavour to inform you of the applicable VAT delivery rate before we accept your order.
  • 4.4 Prices are liable to change at any time, but any changes will not affect orders which have already been agreed.
  • 4.5 Quotes are valid for 2 weeks (except in relation to our express service which is valid only at the time of ordering/confirming). Timed estimates can change up to the point when they are confirmed.
  • 4.6 We will use all reasonable efforts to deliver work on time, but any delivery day specified is an estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods.

(5) Payment

  • 5.1 We will specify during the order process whether we require payment in advance or following completion of the work.
  • 5.2 Where we require payment following completion of the work, we may invoice each order at any time after receipt of your order, and you agree to pay any such invoices within the agreed credit days following the date of the invoice.
  • 5.3 Customer accounts will be subject to credit limits which we may vary from time to time in our absolute discretion.
  • 5.4 Where we require payment in advance, payment must be made immediately at the time of your order.
  • 5.5 Payment must be made in clear funds within the deadline stated on the invoice, without set-off, deduction or withholding payment.
  • 5.6 We may withhold orders from production if payment is not received in full and on time. Order may also be withheld for credit customers where either the agreed credit limit has been reached, the payment terms exceeded or the account is overdue.
  • 5.7 Payment for all work must be made by credit or debit card, or bank transfer to the account that we notify to you.
  • 5.8 In the event of late payment, interest of 8% above the Bank of England base delivery rate, plus an administration fee of £40 for debts up to £1000, £70 for debts from £1000 to £10,000, and £100 for debts over £10,000 and a debt recovery fee of 10% shall be added to any overdue amount.
  • 5.9 In the event of insolvency, liquidation, bankruptcy or dissolution of your company, the directors will become personally liable for an outstanding or overdue debt.
  • 5.10 We withhold the right to revoke any agreed credit facility at our own discretion where we consider that the customer has failed to comply by the terms set out in the agreement.

(6) Delivery of goods

  • 6.1 We will arrange for your work to be delivered to the address for delivery indicated in your order.
  • 6.2 We will use reasonable endeavours to deliver work within 8 days of the date of confirmation of completion of your work. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries will be dispatched within 30 days of the later of receipt of payment and the date of confirmation of completion of your work.
  • 6.3 Unless we expressly agree otherwise, we will only deliver work within the UK. Any international deliveries which we agree may be subject to customs clearance and local country restrictions may apply. We will not be responsible for any customs and excise charges that may occur from the import or export of your goods.

(7) Passing of title and risk

  • 7.1 The goods will be at your risk from the time of delivery.
  • 7.2 All goods, delivered or not, remain our property until payment is received in full. Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we may remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove them.

(8) Quantity variation

  • 8.1 In accordance with normal industry standards, we shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract delivery rate for the quantity delivered.

(9) Cancellation and refunds

  • 9.1 We may choose to reprint any defective work, in which case we shall not be liable to make any refund.
  • 9.2 If you wish to cancel an order, you will be liable to pay any costs incurred for work already carried out up to the date when written cancellation is received by us.
  • 9.3 We reserve the right to cancel an order up to the point of delivery if it was based on wrong price due to an error.
  • 9.4 Consumers will not have a right to cancel any order under the Consumer Protection (Distance Selling) Regulations 2000, because the products under this agreement are products which are made to the your specifications and/or clearly personalised.

(10) Proofs

  • 10.1 Please check thoroughly your proof, as once approved it is deemed correct and ready to go to print, and are the responsibility of the customer.
  • 10.2 We will not commence print until we have received a confirmation of approval.

(11) Defective products

  • 11.1 If we agree that the products are not of satisfactory quality, or do not materially conform with your instructions or artwork, we may choose either:

o             to reprint the work; or

o             to provide you with a full refund (or a refund in regard to that part of the work which is defective).

  • 11.2 Where you wish to make a claim of defective work, you must on our request return the defective products to us. If we agree that the products are not of satisfactory quality, we will refund the cost of returning the products (at the standard postal return delivery rate).
  • 11.3 Any claims for damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.
  • 11.4 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 10 working days of receipt of goods, otherwise such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

(12) Limitations of liability

  • 12.1 Whilst we endeavour to ensure that the information on this Website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the Website remains available or that the material on the Website is kept up-to-date.
  • 12.2 To the extent permitted by applicable law we exclude all representations, warranties and conditions relating to the Website and any work undertaken by us.
  • 12.3 We are not liable for any indirect or consequential loss or damage arising, whether arising in tort, contract, or otherwise and we are not liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising.
  • 12.4 Nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
  • 12.5 Except in relation to defects in the goods causing death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods or work undertaken.
  • 12.6 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure.
  • 12.7 You agree to indemnify us and hold us and our employees harmless from any claims, demands, liabilities or proceedings arising from any breach of third party rights in the printed material ordered, including but not limited to copyrights, and you will indemnify us in respect of any costs, expenses and fees, including but not limited to legal fees we may incur in connection with the above.

(13) Force majeure

  • 13.1 We are not responsible for failure or delay in the carrying out of our obligations due to any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any circumstances outside our control and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

(14) Variation

  • 14.1 We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

(15) Entire agreement

  • 15.1 These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our Website and any work undertaken for you, and supersede all previous agreements in respect of your use of this Website.

(16) Law and jurisdiction

  • 16.1 This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

 

Privacy Policy

 

This privacy policy sets out how Printngo uses and protects any information that you give to us when you use this website.

We are committed to treating your personal information responsibly and ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Your name
  • Contact information including your home/billing and delivery address
  • Your email address
  • Demographic information such as postcode, preferences and interests
  • Your credit card details, should you choose to make a purchase with us

Credit card details

Please note that we do not store credit card details. If you make a payment via our online systems, your credit card information will only be processed securely by our payment provider. If you call to make a payment, we will destroy records of your credit card number as soon as we have processed payment.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • For the purpose of carrying out purchases and transactions through the website.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences..

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system..

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us..

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Third party websites and advertisers, or Internet advertising companies working on their behalf, may also use technology to send (or “serve”) the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content.

We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. We exclude all liability for loss that you may incur when using these third party websites.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may transfer your information to the purchaser of the assets or shares of our company. We may also use your personal information to send you promotional information about third parties which may be of interest to you.

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible. We will promptly correct any information found to be incorrect.

You may choose to restrict the collection or use of your personal information by emailing us at [email protected]